What's Included
24/7 Monitoring
Round-the-clock infrastructure monitoring with instant alerts
Security Updates
Regular security patch management and vulnerability scanning
Dedicated Engineers
Named engineers familiar with your specific environment
Priority Support
Direct access to senior engineers — no call centers
AMC Plans
Essential
Starting at AED 2,500/mo
- Business hours support (8am-6pm)
- Quarterly preventive maintenance
- Remote troubleshooting
- Hardware repair & replacement
- Software updates & patches
- Monthly health reports
Most Popular
Professional
Starting at AED 5,500/mo
- Extended hours support (7am-10pm)
- Monthly preventive maintenance
- On-site 4-hour response time
- Hardware repair & replacement
- Software updates & patches
- Weekly health reports
- Network monitoring
- Dedicated account manager
Enterprise
Custom pricing
- 24/7 support & monitoring
- Unlimited proactive maintenance
- On-site 2-hour response time
- Priority hardware replacement
- Security patch management
- Real-time dashboards
- Full network & server management
- CIO advisory services
- Custom SLAs
All plans include a 14-day onboarding period. Custom plans available for complex environments.